Privacy Policy for Casino Love

Effective Date: March 1, 2026

Welcome to Casino Love. Your privacy is important to us, and we are committed to protecting your personal information in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, transaction history.
Financial Data: payment card details, bank account information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process your transactions and payments.
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To improve and personalise your experience on our website.
To communicate with you, including sending service updates, promotional materials, and responding to your inquiries.
To detect, prevent and address fraud, security risks, or other illegal activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and ensuring security, provided these are not overridden by your rights.

4. Sharing Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
Regulatory authorities and law enforcement agencies as required by applicable law or regulation.
Affiliated companies within our group for operational purposes.

All third parties are required to keep your information secure and confidential and to use it only for the purposes we specify.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

Right to access your data.
Right to rectify inaccurate or incomplete data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised advertising. For detailed information, please see our Cookies Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

10. Children’s Privacy

Our services are not directed at children under 18 years old. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

Casino Love Ltd.
Data Protection Officer
123 Gaming Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123